Logo Rezuma

How Can We Help You?

Find answers to common questions, learn how to use Rezuma, and get the support you need to build your perfect resume.

Knowledge Base

Browse our help articles organized by topic to find the answers you need.

Common Support Questions

Quick answers to the most frequently asked questions from our support team.

Getting started is easy! Sign up for a free account (no credit card required) and you'll get one free resume. Simply upload your existing resume or start from scratch by filling out your profile. Once your profile is complete, paste a job description and let our AI generate your optimized resume.

If your resume isn't generating, check the following: 1) Make sure your profile has at least one work experience entry, 2) Ensure you've pasted a job description in the job description field, 3) Check your internet connection, 4) Try refreshing the page. If the problem persists, contact our support team.

Once your resume is ready, click the "Export" button in the top right of the resume editor. You can choose from PDF (recommended for applications), DOCX (for editing in Word), or TXT format. All formats are optimized for ATS systems. You can also update your LinkedIn profile directly from Rezuma.

Absolutely! Every section of your resume is fully editable. Click on any section to edit the text, adjust formatting, add or remove content, and customize it to match your personal style. Your changes are saved automatically, and you can always revert to the AI-generated version if needed.

Your resumes remain saved in your account even after your access period expires. You can view and download any resumes you created during your access period. However, to create new resumes or edit existing ones, you'll need to purchase another access period. You can upgrade at any time.

The ATS checker is available for free to all users. Simply upload your resume and it will analyze compatibility with major ATS systems like Workday, Greenhouse, and Taleo. You'll receive a compatibility score, keyword analysis, and specific recommendations to improve your resume's ATS performance.

Yes! With Career Boost or Career Advantage plans, you can create unlimited resume versions. Each version is saved separately, and you can compare them side-by-side. This makes it easy to tailor your resume for different job applications while keeping track of all your versions.

You can contact our support team by emailing support@rezuma.com or using the contact form below. We typically respond within 24 hours. For urgent issues, please include "URGENT" in your subject line. You can also browse our knowledge base articles for instant answers to common questions.

Yes, your data is completely secure. We use 256-bit encryption to protect all your information. Your resume data is stored securely and never shared with third parties. You can delete your account and all associated data at any time from your account settings.

Rezuma works best on modern browsers including Chrome, Firefox, Safari, and Edge (latest versions). We recommend using Chrome or Firefox for the best experience. If you're experiencing issues, try clearing your browser cache or updating to the latest browser version.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

Get help via email

support@rezuma.com

Response Time

We typically respond within

24 hours

Send us a message

Ready to Build Your Perfect Resume?

Start free today. No credit card required. Get your first AI-optimized resume in minutes.